Get in touch
One person reads this mailbox, so please allow a couple of days for a reply. Telling me your device, OS version and what you expected to happen gets a useful answer far faster than a bug report that says the app is broken.
RefundHound has no account system and no server, which means I cannot look up your data, reset anything remotely, or see what went wrong on your device. Everything below is something you can check or fix yourself.
- I'm not getting notifications
- I got a new phone
- I paid, but still see the limit
- How do I delete everything?
- How does the chasing work?
- Privacy policy
Reminders
I'm not getting any notifications
Almost always one of these, in order of likelihood:
- Notification permission was declined. RefundHound only asks once you have an active refund, and on modern Android and iOS a declined prompt cannot be shown again from inside an app. Re-enable it in your system Settings under RefundHound › Notifications.
- Battery optimisation is stopping the app (Android). Some manufacturers — Samsung, Xiaomi, OnePlus and Huawei are the usual ones — suspend background apps aggressively by default. Excluding RefundHound from battery optimisation fixes it.
- The refund isn't due yet. The first reminder lands on the promised date, not before.
Opening the app repairs any reminder schedule the system dropped — after a reboot, for instance — so if in doubt, open it once.
How does the chasing actually work?
You log a refund with the date the merchant promised. On that date RefundHound asks whether the money arrived. If you say not yet, it keeps reminding you every three days — and the advice gets more assertive as the refund ages. Reminders stop after six. The app chases the merchant, not you.
What the reminders actually say, in order
Check your account first, in case it arrived quietly. Then contact the merchant's support, with a ready-made message the app writes for you. Then how card disputes work, if support goes nowhere. Finally a prompt to decide: keep waiting, or write it off and stop thinking about it.
Your data
I got a new phone. Where are my refunds?
They stayed on the old one — and you have to move them across deliberately, before you wipe it.
On the old phone: open the Stats screen, tap Export data (CSV) and save the file somewhere you'll still have it — email it to yourself, drop it in cloud storage, or move it with a cable. On the new phone: import that file. Everything comes across except receipt photos, which stay on the original device.
Exporting is free for everyone, and it's worth doing occasionally regardless — it is the only copy of your data that exists anywhere but your phone.
Why it doesn't just restore itself
RefundHound deliberately excludes itself from cloud and device backups, because receipt photos are personal and the app promises the data never leaves your phone. That promise and automatic restore-to-a-new-device are mutually exclusive, and I chose the promise.
How do I delete everything?
Delete individual refunds in the app, or uninstall it. Uninstalling removes the database and every receipt photo. There is no server copy to request the deletion of, because there is no server.
Can I get my data out in a normal format?
Yes — the CSV export opens in any spreadsheet app. Amounts are written in a plain machine-readable form so you can total them, filter them, or feed them somewhere else.
The unlock purchase
I paid, but the app still shows the limit
Open the Stats screen and tap Restore purchase. That re-checks your Apple or Google account and restores the unlock — it's also how you get it back after reinstalling or moving to a new device, at no additional cost. Make sure you're signed in with the same store account you bought it on.
If a purchase was charged but never unlocked, email me with the store receipt and I'll sort it out.
What's free, and what isn't?
Everything is free except the number of refunds you can chase at once. The free version tracks three active refunds at a time. Completed history, statistics, receipt photos, the support-message templates and CSV export are free for everyone, forever.
RefundHound Unlimited removes the three-refund cap. It is a one-time purchase, not a subscription, and there is nothing else to buy.
Refunds on the purchase itself
Purchases are handled entirely by Apple and Google, so refunds go through them, not me — Apple via reportaproblem.apple.com, Google via your Play order history. I never see your payment details and cannot issue a refund directly.
Everything else
Why is there no account or cloud sync?
Because a refund tracker knows what you bought, what it cost and where you shop, and the safest place for that is a database on your own phone. No account means nothing to breach, nothing to subscribe to, and nothing that stops working when I do.
Which currencies work?
All of them, mixed freely across refunds — including the ones that don't divide into hundredths, like Japanese yen and Kuwaiti dinar.
Does it work in my language?
RefundHound follows your device language and formats dates and amounts to your region. It ships in English today; if you'd like it in your language, email me — it is genuinely quick to add.
Something is wrong that isn't listed here
Email refundhound@nilbytestudio.com. Bug reports with a screenshot get fixed fastest.